Frequently Asked Questions
Do I need to join the membership to enjoy deals?
No need. The deals are available to public.
How do I enjoy the deals in this marketplace?
Please flash your "live" deal from www.upwards.com.my on your mobile phone to the respective outlet personnel, to enjoy a deal. Flashing a printout, screenshot or photos of deal are not acceptable.
At which outlet can I enjoy deals?
You can redeem the deals at the participating merchants located in the Starling or UPtown Square in Damansara Uptown only. For a list of participating merchants, please visit www.upwards.com.my/outlet.
Who should I direct my inquiries/complaints on UPwards.com.my to?
Visit Upwards Service Booth at the Ground Floor Central Atrium (opposite Miniso) of the Starling.
Where is your physical customer service location?
Our Upwards Service Booth is located at the Ground Floor Central Atrium (opposite Miniso) of the Starling.