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Frequently Asked Questions

E-Marketplace Deals

Do I need to join the membership to enjoy deals?

No need. The deals are available to public.



How do I enjoy the deals in this marketplace?

Please flash your "live" deal from www.upwards.com.my on your mobile phone to the respective outlet personnel, to enjoy a deal. Flashing a printout, screenshot or photos of deal are not acceptable.



At which outlet can I enjoy deals?

You can redeem the deals at the participating merchants located in the Starling or UPtown Square in Damansara Uptown only. For a list of participating merchants, please visit www.upwards.com.my/outlet.



Who should I direct my inquiries/complaints on UPwards.com.my to?

Please whatsapp to +6012-2672 560.



Where is your physical customer service location?

Our Upwards Service Booth is located at the Ground Floor Central Atrium (opposite Miniso) of the Starling.



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SHC Projects Sdn. Bhd. 200101022963(558721-A) | All Rights Reserved | Terms of Use

SHC Projects Sdn. Bhd. 200101022963(558721-A) reserves the right to modify the terms and conditions, programme structure, pricing, timeline, benefits, and promotion details without notice.  Freebies may cease or change without notice. Information and data provided accurate as of January 2018 and may change over time.