Frequently Asked Questions
Do I need to join the membership to enjoy deals?
No need. The deals are available to public.
How do I enjoy the deals in this marketplace?
Please flash your "live" deal from www.upwards.com.my on your mobile phone to the respective outlet personnel, to enjoy a deal. Flashing a printout, screenshot or photos of deal are not acceptable.
At which outlet can I enjoy deals?
You can redeem the deals at the participating merchants located in the Starling or UPtown Square in Damansara Uptown only. For a list of participating merchants, please visit www.upwards.com.my/outlet.
Who should I direct my inquiries/complaints on UPwards.com.my to?
Please whatsapp to +6012-2672 560.
Where is your physical customer service location?
Our Upwards Service Booth is located at the Ground Floor Central Atrium (opposite Miniso) of the Starling.