Frequently Asked Questions

E-Marketplace Deals

Do I need to join the membership to enjoy deals?

No need. The deals are available to public.

How do I enjoy the deals in this marketplace?

Please flash your "live" deal from www.upwards.com.my on your mobile phone to the respective outlet personnel, to enjoy a deal. Flashing a printout, screenshot or photos of deal are not acceptable.

At which outlet can I enjoy deals?

You can redeem the deals at the participating merchants located in the Starling or UPtown Square in Damansara Uptown only. For a list of participating merchants, please visit www.upwards.com.my/outlet.

Who should I direct my inquiries/complaints on UPwards.com.my to?

Please whatsapp to +6012-2672 560.

Where is your physical customer service location?

Our Upwards Service Booth is located at the Ground Floor Central Atrium (opposite Miniso) of the Starling.