Frequently Asked Questions

Do I need to join the membership to enjoy deals?

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No need. The deals are available to public.

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How do I enjoy the deals in this marketplace?

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Please flash your "live" deal from www.upwards.com.my on your mobile phone to the respective outlet personnel, to enjoy a deal. Flashing a printout, screenshot or photos of deal are not acceptable.

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At which outlet can I enjoy deals?

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You can redeem the deals at the participating merchants located in the Starling or UPtown Square in Damansara Uptown only. For a list of participating merchants, please visit www.upwards.com.my/outlet.

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Who should I direct my inquiries/complaints on UPwards.com.my to?

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Visit Upwards Service Booth at the Ground Floor Central Atrium (opposite Miniso) of the Starling.

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Where is your physical customer service location?

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Our Upwards Service Booth is located at the Ground Floor Central Atrium (opposite Miniso) of the Starling.

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